Privacy Policy
Picnic Customer Intelligence (ABN 76 630 572 520) respects and upholds your rights under the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”).
This Privacy Policy informs you know what personal information belonging to you we hold, what we do with it, who we will disclose it to and how you can access the personal information we hold about you. You can also find out here how to change inaccurate personal information and how to opt out of receiving communications from us.
What personal information about you does Picnic Customer Intelligence collect and hold?
The information Picnic Customer Intelligence collect could include identifiable information, such as name, DOB, occupation, salary, opinions and feedback in relation to products, brands etc. When providing personal information you have the option of remaining anonymous or using a pseudonym to be identified by. However, in certain circumstances, such as where we receive your contact details from a third party or where the research data itself may potentially allow for identification, this is not possible.
We may also collect sensitive information from you, including political opinion, health information etc. Sensitive information will only be collected with your prior consent and only if it is directly related to, or reasonably necessary for, the research we conduct.
How does Picnic Customer Intelligence collect and hold your personal information?
Picnic Customer Intelligence will collect your personal information directly from you in the course of you participating in our research and/or surveys. However, we may also from time to time collect personal information about you from third parties. If so, we will inform you as soon as practicable of this collection and the circumstances of this collection.
What are the purposes for which Picnic Customer Intelligence uses, handles and discloses your personal information?
We will only use and disclose your personal information for the purpose of conducting our research and in accordance with this Privacy Policy. We will not use or disclose your personally identifiable information for the purpose of advertising, promotions or direct marketing activities. If you declined to participate in our research, we may use your personal information to re-contact you for a research purpose if we have valid reasons to believe a genuine research concern warrants such re-contact. If you have participated in our research, will only re-contact you if you were informed of this or we have valid reasons to believe a genuine research concern warrants such re-contact.
Who will Picnic Customer Intelligence disclose your personal information to?
We will not disclose any personally identifiable research information we collect from you unless we have your express prior consent and will only report the information you provide in an aggregate form that will not personally identify you. We will not disclose any personal information or personally identifiable research information to a third party for a purpose other than conducting our research unless we have your express prior consent or are required to do so by an Australian law or court/tribunal order.
Openness
You have the right to request access to any personal information we hold about you. You can request this information by contacting our Privacy Officer at the details listed below. Where we hold information that you are entitled to access, we will respond to your request in a reasonable time and endeavour to provide you with a suitable range of choices as to how access is provided.
If at any time you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request amendment of it and we will either amend the information or make a record of your comment, as we think appropriate.
Picnic Customer Intelligence Website
When visiting the Picnic Customer Intelligence web site, the site server makes a record of the visit and logs the following information for statistical and administrative purposes including the user’s server address, the date and time of the visit to the site, pages accessed and documents downloaded.
Retention and destruction of Personal Information
Picnic Customer Intelligence will destroy or de-identify your personal information as soon as practicable once it is no longer needed for our research purposes. However, we may in certain circumstances be required by law to retain your personal information after our research has been completed. In this case your personal information will continue to be protected in accordance with this Policy. If we destroy personal information, we will do so by taking reasonable steps and using up-to-date techniques and processes.
Security of Information
Picnic Customer Intelligence will take reasonable steps to protect your personally identifiable information as you transmit your information from your computer to our website and to protect such information from loss, misuse, and un-authorised access, use, modification, disclosure, alteration, or destruction.
However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free. In particular, e-mail sent to or from this website may not be secure, and you should therefore take special care in deciding what information you send to us via e-mail.
This policy shall be reviewed annually by the privacy officer and managing partners.
Questions and complaints
If you have any questions about this Privacy Policy or believe that we have at any time failed to keep one of our commitments to you to handle your personal information in the manner required by the Privacy Act or the APPs, then we ask that you contact us immediately.
Privacy Officer:
Matt Howley, Managing Partner Picnic Customer Intelligence l 03 8568 3647